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Consumers are regularly winning cases against credit card providers

Posted June 3rd, 2009

Consumers are regularly winning cases against credit card providers when they use the Financial Ombudsman Service (FOS).

A report in the Sunday Times stated that in the majority of cases, FOS finds in favour of the consumer. 75% Of the 18,000 credit card-related complaints the FOS received last year were awarded to the consumer.

The role of the FOS is to mediate cases between financial services companies and members of the public. What’s interesting is that cases involving interest rates had an even higher rate of success of success.

“Almost all the credit card companies subsequently chose to settle the complaints that had been brought against them, rather than have our investigation continue,” the FOS told the Times

The Government has applied a whole load of new regulations this year Credit card firms earlier this year; they were banned from sending unsolicited credit card cheques and upping borrowers’ limits without prior permission.

Prime minister Gordon Brown told consumer watchdog Which? that these practices were not only irresponsible, but were “immoral”.



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