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Collections and Credit card shuffling – Beware

Posted April 22nd, 2009

Credit card shuffling is a highly unscrupulous practice where debt recovery agents request you pay off debts with other credit cards from different credit card institutions. The benefit from the debt recovery agent’s perspective is that you pay off your debts straight away. The problem from our perspective is that this process involves taking on the initial debt at a higher (i.e. credit card) rate.

Into the breach steps Labour MP Andrew MacKinlay. In an interview with the Sunday Times, MacKinlay states:

“The current rules on the collection of debt are inadequate and need to be reviewed because they are not being enforced properly,” he said. “There need to be severe financial penalties if companies are found to be harassing customers and treating them badly.”

The quote comes from an article about Lloyds TSB Collections Department using unethical methods for getting money back from customers who have been adversely affected by the credit cruch; the Collections Dept were on tape threatening to ‘f**k’ customers who were missing their payments.

To reinforce his point, MacKinlay said

“There need to be severe financial penalties if companies are found to be harassing customers and treating them badly.”

I thoroughly recommend checking out the Sunday Times article, it gives a really good insight into the world of collections departments. For those who have been blessed to have not worked at a bank, it’s a valuable lessong and well worth the 10 minutes it takes to read the article.

Either way, if a collections agent encourages you to transfer an outstanding debt to a credit card, tell them to do one. If they harass you, speak to the citizens advice bureau.



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